Thank you for shopping with Floors R Yours. We value your business and want you to be satisfied with your purchase. Please read our policy carefully.

Eligible stock items may be returned within 14 calendar days of the date you received them.

To qualify for a return:

• The item must be unused and in the same condition as when received.
• The item must be returned in its original packaging.
• Proof of purchase (receipt or invoice) must be provided.

Please note: Carpet, vinyl flooring, and all special-order items are non-returnable and non-refundable. Please ask a member of staff if unsure about an item you are purchasing.

For further information regarding product eligibility, please speak to a member of staff.

Once we receive your returned item, it will be inspected to ensure it meets our return requirements.

We will notify you of the outcome of the inspection. If your return is approved, a refund will be processed to your original method of payment.

Please allow sufficient time for the refund to appear in your account, as processing times vary depending on your card issuer or payment provider.

For eligible stock items:

• Returns made within 14 days may qualify for a refund, exchange, or credit note, subject to inspection.
• Returns made after 14 days may be eligible for an exchange or credit note at the original purchase value, at our discretion.

All products are supplied with the manufacturer's standard warranty or guarantee.

Manufacturer warranty terms and conditions determine:

• What is covered
• The duration of coverage
• Any exclusions or limitations
• The process for making a claim

These details can usually be found in the warranty documentation supplied with the product or on the manufacturer's website.

If you experience an issue with a product, you should contact the relevant manufacturer directly.

All fitting and installation services are carried out by independent self-employed fitters/installers.

Any warranty, guarantee, claim, or complaint relating to workmanship or installation must be addressed directly with the fitter/installer, regardless of whether payment for the fitting was made in-store or directly to the fitter.

Floors R Yours accepts no responsibility or liability for the workmanship, services, or guarantees provided by independent fitters/installers.

However, we will be happy to assist customers by helping them contact the fitter/installer where possible.

All areas has to empty prior to fitting.

Any removal of existing floor/carpet or furniture is chargeable.

Customers are responsible for all costs associated with returning eligible items.

Shipping and delivery charges are non-refundable.

Where a refund is approved, any applicable return shipping costs may be deducted from the refund amount.

If you have any questions regarding returns, refunds, warranties, installations, or any other matter, please contact us:

Floors R Yours
Telephone: 0121 742 9800

Alternatively, please speak to a member of staff in-store for assistance.